Matcha's all about connecting, with intention.
Here's what Emma wants to chat about...
Emma Lo
(she/her)
CS Ops and Strategist / Host of Spotlight Podcast / CS In Focus Community Owner
For 2025, my word is intention. 🧘♀️As Will Guidara wrote in Unreasonable Hospitality:“Intention means every decision, from the most obviously significant to the seemingly mundane, matters.” This year, I’ll focus on making every decision count → Focusing on work that drives impact → Building deeper relationships → Choosing where to spend my energy with care
I lead CS in Focus, a dynamic community for Customer Success professionals. I aim to empower emerging leaders through podcasts, webinars, and events. Driven by a passion for networking and tailored experiences, I combine creativity with strategy to cultivate significant connections and deliver measurable business results.
I’m eager to deepen my knowledge in Revenue Operations, Marketing, and Digital Customer Experience as I work toward my aspiration of becoming a Chief Market Officer. I’m excited to explore how strategic alignment across these functions can drive sustainable growth, enhance customer journeys, and deliver transformative business outcomes.