Matcha's all about connecting, with intention. Here's what Anna wants to chat about...

Anna Howarth

Sr. Manager, Customer Success at FullStory |Building teams, executing success strategy & growing revenue.

I'm seeking advice on how to be an effective frontline manager when strategy is rapidly changing, and I need to guide my team through these changes, even when I haven’t been involved in shaping the strategy myself. What are the best practices for staying resilient and adaptable as a frontline leader while managing the pressures from both upper management and my team?

I'm excited to discuss and learn about many aspects of Customer Success, particularly in navigating how the role is evolving. I’m interested in discussing creative strategies that have proven effective, ways to motivate CSMs in a changing landscape, the impact of AI on Customer Success, and the tools that have made daily work easier or more successful for your teams. I’d love to learn how to cast a vision of success even as the role continues to change

I’m looking for other Success Leaders to chat with about how CS needs to evolve to stay competitive with changing business needs. What does it look like to cast a strong vision of Success at the helm of revenue. How can front line managers successfully lead through organization change when that change is happening rapidly and at times lacking clarity.